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MediservRX, Inc.
Frequently Asked Questions

Questions
What does this program offer my family?
Who can use this program?
What does it cost?
How will this program benefit me?
How much can I save?
How does it work?
Do I have to qualify?
What do I have to do to join?
Is my pharmacy in the network?
Is my private health information safe?
Do I need a Social Security number to participate?
Must I provide my Social Security number if I have one?
What medications are covered?
Are specialty prescriptions covered?
Does this program cover prescriptions that are frequently not covered by insurance companies?
When are the discount prices effective?
How can the discounts be effective so quickly?
Is my entire family covered?
Can I send this card to my child who is away at college?
Can I send a copy to a friend who lives in another state?
Who stands behind this program?
How long will this free discount program last?
What if I need multiple prescriptions?
How do I find out if my pharmacy is in the network?
What if I have a chronic disorder and will need medications for an extended period of time?
Can I save even more money when I order by mail?
Can I get a price quote from the mail order pharmacy?
What is the absolute worst thing that can happen when I go to use this program?
What if I have prescription drug insurance but the specific medicine I need is not covered by my health insurance?
What if my insurance covers prescription drugs but my copay is $20 or $30 per prescription filled?
What if I have a major medical insurance plan that requires me to purchase prescriptions out-of-pocket and then submit receipts for reimbursement?
Can I use this program if I am on Social Security?
What if my pharmacy is not in your network but told me they would like to join?
What should I do if I am eligible for the new prescription drug insurance from Medicare known as Plan D?
What about medications not covered by medicare Plan D?
Can my organization promote or sponsor this program?
Can my church group, union, employer, association, club, charity, support group, special interest group, municipal government or community service agency distribute these group discount cards?
How do I get answers if I have a question?

Answers
What does this program offer my family?
Discounts on many prescription medications at your local pharmacy. It's simple, fast, free and confidential.

The discounted price you pay is comparable to that paid by major insurance companies, HMOs, and unions.

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Who can use this program?
Anyone. There are no requirements or qualifications.
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What does it cost?
Absolutely nothing. It’s completely free. No fee to join. No annual fee. No use fee. Ever!
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How will this program benefit me?
You get immediate access to discounted prices for prescription medications just like the big insurance companies, HMOs, managed care organizations, unions and self-insured companies.
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How much can I save?
Savings of up to 60% off generic medications and up to 15% off brand name medications are routine.  See the prescription drug savings reports on our website and see how the savings can sometimes actually reach 90%.
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How does it work?
Simply present your discount card at any participating pharmacy.
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Do I have to qualify?
Absolutely not! Anyone can use this free program. There is no income, residence, employment, age or any other qualifications to meet! Not even an application to fill out.
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What do I have to do to join?
Nothing! You don't join anything!  No application is necessary.  Simply print your name, any nine digit number for your ID and your date of birth on your group discount card and present it to your pharmacist when you have a prescription filled.
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Is my pharmacy in the network?

Most likely, yes.  There are over 65,000 participating pharmacy locations throughout the U.S.  That's over 98% of the pharmacies in the United States!

Most major pharmacy chains are in the network plus over 15,000 independent pharmacies.  Here is a partial list:

A&P

Kerr Drug

Sav-Mor

Acme

Kmart

ShopRite

American Drug

Leader Drug Stores

Stop & Shop

Amerisource Bergen

Major Value Stores

Super D

CostCo

Medicine Shoppe

Super Value

CVS

NeighborCare

Target

Discount Drug Mart

Pathmark

Tops

Drug Emporium

Pharmacy Plus

Thriftway

Eckerd Drug

Phar Mor

United Pharmacy

Family Care Network

Price Chopper

Walgreens

Genovese Drug Stores

Rite Aid

Wal-Mart/Sam's Club

Giant

Save Mart

Wegmans

Click here to find a pharmacy near you.

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Is my private health information safe?
Absolutely!  Your privacy is protected under The Health Insurance Portability and Accountability Act (HIPAA) regulations.  Only your pharmacist can access your private information.
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Do I need a Social Security number to participate?
Absolutely not! Any 9 digit number you provide will be used for your ID number.
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Must I provide my Social Security number if I have one?
Certainly not! We do not require any private information. You only need to provide the pharmacist with a nine digit number of your choice t0 use as your your ID number, your name and date of birth.
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What medications are covered?
All brand name and generic prescriptions at participating pharmacies.
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Are specialty prescriptions covered?

All prescription medications are covered.  There are no exclusions.

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Does this program cover prescriptions that are frequently not covered by insurance companies?

All prescription medications are included.  This includes specialty medications such as: hair growth, anti-wrinkle agents, cosmetic medicines, mental health, infertility, birth control, weight control, smoking cessation, ADD/ADHD, HIV, STD, and chronic diseases.

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When are the discount prices effective?
Immediately.  Simply print and complete the information on your discount card and present it to your pharmacist the next time you go to have a prescription filled.
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How can the discounts be effective so quickly?
The BioScrip computers automatically link with your pharmacy so you begin saving immediately.  Make sure your pharmacist processes every prescription under the group number on your discount card so you receive the reduced price every time you get a refill.
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Is my entire family covered?
Yes.  Simply add their name and date of birth to the back of your discount card or give each family member their own card.  Your choice.
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Can I send this card to my child who is away at college?
Certainly, your card works at over 65,000 pharmacies throughout the U.S., Puerto Rico and the U.S. Virgin Islands.
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Can I send a copy to a friend who lives in another state?
Certainly! We encourage you to provide this information to anyone you know who can benefit from it. There are participating pharmacies conveniently located in every state in the U.S.
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Who stands behind this program?

BioScrip, Inc. one of the largest pharmacy benefit managers in the U.S.

NASDQ symbol: BIOS.  Web site: www.bioscrip.com

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How long will this free discount program last?
Indefinitely. This discount program will be available to you at no cost for as long as the network is in operation.
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What if I need multiple prescriptions?
There is no limit to how many prescriptions you can fill or how much you can save.  You may use your discount card for all your prescriptions, regardless of how many you need or how frequently you need them.
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How do I find out if my pharmacy is in the network?

Click here to find a pharmacy near you by zip code or city and state.

Or call Customer Service Toll Free at 1-888-299-5383 and give them your zip code.  They can immediately give you a list of all nearby participating pharmacies.

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What if I have a chronic disorder and will need medications for an extended period of time?
You will probably benefit from our U.S. mail order service included as part of this program. Generally, the discounts and the quantities your physician can request are greater. There is no delivery cost when you use the mail order pharmacy so you always save more.
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Can I save even more money when I order by mail?
Yes. Our comprehensive U.S. mail service pharmacy is available to you 24/7 either online or toll-free at 888-299-5383. You can get up to a 90 day quantity and obtain even deeper discounts. You can also purchase a wide variety of over-the-counter products at significant savings.
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Can I get a price quote from the mail order pharmacy?

Absolutely.  You can get an instant price quote simply by calling toll-free 1-800-677-4323. Tell the operator your group name is "Mediserv" and give them the group numbers on your ID Card.

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What is the absolute worst thing that can happen when I go to use this program?
Your pharmacist tells you that you are already getting a lower price. Not likely to happen, but possible.
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What if I have prescription drug insurance but the specific medicine I need is not covered by my health insurance?
No problem.  Use your discount card to get the best price on any prescription medications not on your insurer's formulary.
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What if my insurance covers prescription drugs but my copay is $20 or $30 per prescription filled?
You may be able to save money using this group program as many medicines discount to less than $10.00. The best thing to do is ask your pharmacist to check which plan works best for you; the insurance with its copay or this discount plan.
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What if I have a major medical insurance plan that requires me to purchase prescriptions out-of-pocket and then submit receipts for reimbursement?
If you are paying full price at your pharmacy then you can use this plan to purchase your prescriptions at a discount and then submit your receipts for reimbursement to your health insurance as you normally would. Both you and your insurer benefit from the reduced price.
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Can I use this program if I am on Social Security?
Absolutely. And there are no premiums to pay nor are any medications excluded.
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What if my pharmacy is not in your network but told me they would like to join?
Have them call the Pharmacy Help Line toll-free at 1-888-299-5383 or call me us at 888-222-6207 and we will promptly contact them.
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What should I do if I am eligible for the new prescription drug insurance from Medicare known as Plan D?
You should fully evaluate the benefits and costs of the Medicare program so you can make an informed decision which program is better for you.  You can always usse this discount card in circumatances where it is to your advantage and use your Medicare plan when appropriate.  Here is the link to the official Medicare Web site:  www.medicare.gov/pdphome.asp.
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What about medications not covered by medicare Plan D?
This program does cover all the prescription medications that are not covered by Medicare Plan D.

It covers prescription drugs for: anorexia, weight loss, weight gain, drus to promote fertility, drugs used for cosmetic purposes or hair growth, drugs used for the symptomatic relief of cough and colds, prescription vitamins and mineral preoducts, prescription barbiturates (sleeping pills), and prescription benzodiazepines (central nervous system depressants).
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Can my organization promote or sponsor this program?

Certainly.  We encourage them to distribute information about this web site.

If they want to qualify as a sponsor their logo can be prominently displayed on the discount card and other materials developed for distribution.  Have your organization contact me at nringgold@mediservrx.com or toll-free at 888-and I will provide them with detailed information.

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Can my church group, union, employer, association, club, charity, support group, special interest group, municipal government or community service agency distribute these group discount cards?
Yes.  We encourage all groups and community organizations to distribute information about these discount cards and this web site.  

We would be pleased to assist any organization that wants to distribute information about these discounts cards to their members.  Have them contact me directly at nringgold@mediservrx.com or call toll-free at 1-888-222-6207.
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How do I get answers if I have a question?
Thats easy! Call me toll-free at 1-888-222-6207 or send an email to nringgold@mediservrx.com.  There is much more information on our Web site at www.mediservrx.com.

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